{"id":1353,"date":"2026-06-12T09:27:12","date_gmt":"2026-06-12T14:27:12","guid":{"rendered":"https:\/\/stwards.com\/?page_id=1353"},"modified":"2026-06-12T10:20:43","modified_gmt":"2026-06-12T15:20:43","slug":"buzon-pqrs","status":"publish","type":"page","link":"https:\/\/stwards.com\/es\/buzon-pqrs\/","title":{"rendered":"BUZ\u00d3N PQRS"},"content":{"rendered":"\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1357-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1357\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/1353#wpcf7-f1357-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1357\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1357-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nombre y Apellido \/ Raz\u00f3n Social<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tel\u00e9fono<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-851\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-851\" \/><\/span> <\/label>\n<\/p>\n<p><label> Relaci\u00f3n con la empresa<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-671\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-671\"><option value=\"Cliente\">Cliente<\/option><option value=\"Proveedor o Contratista\">Proveedor o Contratista<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Tipo de Reporte<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-533\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-533\"><option value=\"Queja o Reclamo de Servicio\">Queja o Reclamo de Servicio<\/option><option value=\"Sugerencia o Felicitaci\u00f3n\">Sugerencia o Felicitaci\u00f3n<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Descripci\u00f3n detallada del caso<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Archivos adjuntos<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-495\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-495\" \/><\/span><\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"file-385\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-385\" \/><\/span><\/label><br \/>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"file-901\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-901\" \/><\/span><\/label>\n<\/p>\n<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-594\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-594[]\" value=\"Aceptar la Pol\u00edtica de Privacidad y Tratamiento de Datos\" \/><span class=\"wpcf7-list-item-label\">Aceptar la Pol\u00edtica de Privacidad y Tratamiento de Datos<\/span><\/label><\/span><\/span><\/span><\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n\n<style data-wp-block-html=\"css\">\n\/* ==============================================================\n   ESTILOS PARA FORMULARIO PQRS (CONTACT FORM 7)\n   ============================================================== *\/\n\n\/* 1. Contenedor Principal del Formulario *\/\nform.wpcf7-form {\n  max-width: 800px;\n  margin: 0 auto;\n  padding: 2.5rem;\n  background-color: #ffffff;\n  border-radius: 8px;\n  box-shadow: 0 4px 25px rgba(0, 51, 102, 0.08); \/* Sombra suave *\/\n  font-family: inherit;\n  box-sizing: border-box;\n}\n\n\/* Ocultar el espacio extra de los p\u00e1rrafos que envuelven a los inputs *\/\nform.wpcf7-form p {\n  margin-bottom: 1.5rem;\n}\n\n\/* 2. Etiquetas (Labels) *\/\nform.wpcf7-form label {\n  display: block;\n  font-weight: 600;\n  color: #003366; \/* Azul corporativo de Stward *\/\n  margin-bottom: 0.5rem;\n  font-size: 0.95rem;\n}\n\n\/* 3. Inputs Generales, Selects y Textarea *\/\nform.wpcf7-form input[type=\"text\"],\nform.wpcf7-form input[type=\"email\"],\nform.wpcf7-form input[type=\"tel\"],\nform.wpcf7-form select.wpcf7-select,\nform.wpcf7-form textarea.wpcf7-textarea {\n  width: 100%;\n  padding: 0.85rem 1rem;\n  margin-top: 0.4rem;\n  border: 1px solid #d1d5db;\n  border-radius: 6px;\n  background-color: #fcfcfc;\n  font-size: 1rem;\n  color: #333;\n  transition: border-color 0.3s ease, box-shadow 0.3s ease;\n  box-sizing: border-box;\n}\n\n\/* Estado Focus para mejorar usabilidad *\/\nform.wpcf7-form input[type=\"text\"]:focus,\nform.wpcf7-form input[type=\"email\"]:focus,\nform.wpcf7-form input[type=\"tel\"]:focus,\nform.wpcf7-form select.wpcf7-select:focus,\nform.wpcf7-form textarea.wpcf7-textarea:focus {\n  border-color: #003366;\n  outline: none;\n  box-shadow: 0 0 0 3px rgba(0, 51, 102, 0.15);\n  background-color: #ffffff;\n}\n\n\/* Ajuste espec\u00edfico para el Textarea *\/\nform.wpcf7-form textarea.wpcf7-textarea {\n  resize: vertical;\n  min-height: 120px;\n}\n\n\/* 4. Entradas de Archivo (Files) *\/\nform.wpcf7-form input[type=\"file\"] {\n  display: block;\n  margin-top: 0.5rem;\n  padding: 0.5rem 0;\n  font-size: 0.95rem;\n  color: #555;\n  cursor: pointer;\n}\n\n\/* Separaci\u00f3n entre m\u00faltiples inputs de archivos *\/\nform.wpcf7-form input[type=\"file\"]:not(:first-child) {\n  margin-top: 1rem;\n}\n\n\/* 5. Checkbox de Pol\u00edticas de Privacidad *\/\nform.wpcf7-form .wpcf7-checkbox .wpcf7-list-item {\n  display: flex;\n  align-items: flex-start;\n  margin: 0;\n}\n\nform.wpcf7-form .wpcf7-checkbox label {\n  display: flex;\n  align-items: flex-start;\n  gap: 0.75rem;\n  font-weight: 400;\n  font-size: 0.9rem;\n  color: #555;\n  margin-bottom: 0;\n}\n\nform.wpcf7-form input[type=\"checkbox\"] {\n  margin-top: 0.2rem;\n  width: 1.1rem;\n  height: 1.1rem;\n  accent-color: #003366; \/* Ti\u00f1e el check en navegadores modernos *\/\n  cursor: pointer;\n}\n\n\/* 6. Bot\u00f3n de Env\u00edo (Submit) *\/\nform.wpcf7-form input.wpcf7-submit {\n  background-color: #003366;\n  color: #ffffff;\n  font-weight: 600;\n  font-size: 1rem;\n  padding: 1rem 2rem;\n  border: none;\n  border-radius: 6px;\n  cursor: pointer;\n  transition: background-color 0.3s ease, transform 0.1s ease;\n  width: 100%;\n  text-transform: uppercase;\n  letter-spacing: 0.5px;\n  margin-top: 1rem;\n}\n\nform.wpcf7-form input.wpcf7-submit:hover {\n  background-color: #002244;\n}\n\nform.wpcf7-form input.wpcf7-submit:active {\n  transform: translateY(2px);\n}\n\n\/* 7. Mensajes de Error de Contact Form 7 *\/\nform.wpcf7-form .wpcf7-not-valid-tip {\n  color: #dc3545; \/* Rojo para errores *\/\n  font-size: 0.85rem;\n  margin-top: 0.3rem;\n}\n\nform.wpcf7-form .wpcf7-response-output {\n  border-radius: 6px;\n  padding: 1rem;\n  margin-top: 1.5rem;\n  font-size: 0.95rem;\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1353","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/pages\/1353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/comments?post=1353"}],"version-history":[{"count":4,"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/pages\/1353\/revisions"}],"predecessor-version":[{"id":1361,"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/pages\/1353\/revisions\/1361"}],"wp:attachment":[{"href":"https:\/\/stwards.com\/es\/wp-json\/wp\/v2\/media?parent=1353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}